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Frequently Asked Questions


  • Do I need an appointment or can I walk in?

    Anyone welcome to come to the practice as a walk-in patient however, it should be noted that patients with appointments and those needing emergency treatment will be prioritised. We advise that you book an appointment in advance if possible.

  • How long is a standard appointment?

    The standard appointment time is 10 minutes.However if you need a long appointment for a general check-up, please let our receptionists know and they will extend the appointment period for you. For specific procedures, your GP will let you know how long the appointment needs to be and whether it would be necessary to book our nurses and treatment rooms as well.

  • Do I need an appointment for a repeat prescription for medication?

    To obtain any script, an appointment with your GP is necessary. If you have lost your script it is up to the doctor’s discretion to issue you another script without an appointment. Please note that a $10 administration fee may apply for any prescriptions issued without an appointment.

  • Do I need an appointment for a specialist referral?

    Under Medicare, it is important to have a current referral letter from your GP to see a specialist. These referrals are valid for twelve months and it is illegal to backdate a referral, so we recommend making a GP appointment at least one week before your specialist appointment so that we can summarise all relevant information for the use of the specialist.t

  • Do I need an appointment for a medical certificate?

    Yes. A medical certificate has a legal standing so you must make an appointment in order to attain one. Medical certificates cannot be backdated.

  • Can I make an urgent appointment on the day I need it?

    Every day we have some free slots for urgent appointments, and they can be obtained by calling the practice after 8.30am. Please contact the practice as early as possible once you are aware that you’re in need of urgent medical attention. Keep in mind that the receptionist may ask that you discuss the best approach to managing your appointment with a doctor or nurse over the phone.

  • Will you remind me when I am due for my Pap smear or a vaccination?

    We will send reminders through SMS or mail if you make it clear to your doctor that you would like to be included in this system to be reminded for health check-ups, Pap smears and vaccinations.

Pathology Tests

  • Do I need to make an appointment for a blood test?

    No-all you need is a pathology request form from your GP and then you can simply walk in and see the onsite pathology collectors.

  • Test results
  • Can I get my test results over the phone?

    Excluding very special circumstances that your doctor sets out, no results will be discussed over the phone for the purposes of privacy and confidentiality. Generally after your test, the doctor will advise a timeframe for when your results will be expected in by. Unless told otherwise, please make a follow-up appointment with your doctor to discuss the results. If a set of results requires urgent discussion with the doctor, you will be contacted by a nurse or doctor to book an urgent appointment.

  • Urgent Advice
  • Can I talk to my doctor or nurse over the phone?

    Yes- urgent medical issues can be discussed with a nurse or doctor over the phone. As our doctors are very busy, non-urgent calls will need to wait until the doctor has spare time among their appointments, but if you leave your name and contact number a doctor or nurse can respond to your call as soon as possible.

  • Privacy & Medical records
  • How are my medical records kept?

    All medical records are stored in a very secure computer system that only our authorised doctors and nurses have the ability to access. Most blood test and radiology results and other documents such as specialist letters are sent to the practice via a secure email service.

  • What about the National e-Health Record (PCEHR)?

    Our practice supports the national e-health record called the Person Controlled Electronic Health Record. Your GP can contribute to your health record by uploading summary past medical history, medication lists and allergies with your permission. The PCEHR will provide a secure national system for emergency access to your health record with appropriate controls that you manage.

  • How is my confidentiality and privacy managed?

    Our practice complies with the national standards regarding the management of health records and the relevant legislation regarding privacy. Our medical practitioners adhere to the AMA code of ethics regarding privacy and confidentiality.

  • Practice Information
  • Is the practice accepting new patients?

    Yes most of the doctors are happy to see new patients. To find out which doctor is available please telephone reception. You will find our patient enrolment form on this website. Please complete this document as accurately as possible and bring it with you at the time of your initial consultation. Please arrive early for your first consultation so that our reception staff can enter your details and so that our nursing staff can record your medical history in our system prior to your consultation with the doctor.

  • Is there a pharmacy nearby?

    Yes we are located very close to a full service pharmacy in the Maddington Shopping Centre.New Slide Content

  • Is there a pathology collection centre nearby?

    Yes we have on site pathology collection centre.

  • Is car parking available?

    Granada Medical Practice provides ample car parking both front and the rear of the building including disable parking bays.

Complains and Complements

  • What do I do if I have a complaint or a suggestion?

    Your input is of supreme value to us and improving the quality of our service is at the forefront of our vision as a medical practice. If you have any issues with your healthcare experience, please feel free to talk to the Practice Manager or send us your critique by mail or email. We are always open to new ideas and constructive criticism and take any complaints you may have very seriously.

We are constantly striving to improve the quality of our service. We value your input, and any suggestion that you may have that could assist the practice in enhancing the quality of our service will be reviewed. If you have a problem we would like to hear about it. Please feel free to talk to the Practice Manager or you may prefer to write to us. We take your concerns, suggestions and complaints seriously. We believe that problems are best dealt within the practice. However if you feel there is a matter you wish to take up outside the practice please contact

The Health and Disability Services Complaints Office (HaDSCO)

We're Open

7 Days a Week

Mon to Fri

08.00 am - 05.30 pm


09.30 am - 04.00 pm


09.30 am - 04.00 pm

Public Holidays



Contact Us

08 9459 4414
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